Architectural Materials for Octane

★ Reviews

96%

(357)

2%

(7)

1%

(4)

1%

(3)

0%

(1)

Was really disappointed when
I received the shades and they were two different shades of silk. The welting around the shade frame was completely different too.
So neither Shade matched the other one
I was disappointed and irritated at the fact I had to pay a $17 return fee for shades that did not match each other

Hi Bradley,

We’re very sorry for your experience and completely understand your frustration with receiving shades that did not match. This is not the standard we aim for, and we truly regret the inconvenience it caused. As shared in our correspondence, we issued a full refund for your order, including the original shipping, and also offered to send a properly matched replacement at no cost to ensure you received what you expected.

Regarding the $17 charge, this was for an optional carrier pickup service selected during the return process. While the return shipping label itself is covered, pickup from your location is an added convenience service provided by the carrier and is not included in the return coverage.

We appreciate your feedback and are actively working to improve consistency in our products. If there is anything further we can do for you, we’re always here to help.

Thank you,
Lux Lampshades

Black Pagoda lampshade with added trimmings

The black pagoda shaped lamp shade worked perfectly well with an old family lamp - it just needed a little gold fringe and tassels to make it perfect which I was able to easily add. The shade arrived safely and packaged nicely. I am happy with this purchase!

Hi there!

Thank you for your review of our Oriental Pagoda lampshade. We're glad to hear that it worked well with your family lamp and that the added gold fringe and tassels made it even more perfect. We take great care in packaging our products to ensure they arrive safely. We appreciate your purchase!

Beautiful!

Perfect size and shape for this tiny lamp!

Hi there,

Thank you for leaving such a lovely review! We are thrilled to hear that you are happy with the Box Pleat Linen Empire Lamp Shade and that it fits perfectly on your tiny lamp. Enjoy the beautiful lighting it provides!

Beautiful cut corner shades

U had one alabaster Marbro lamp for years and fortunately found another this past year to add to my bedroom nightstands. Luxlampshades helped me match the color and size of the original silk lampshade that I liked. The silk shades are beautiful and well made. The service and communication were excellent. I will purchase from this company again.

Hi there,

Thank you for your kind words and for choosing our Cut Corner Rectangle Bell 100% Pongee Silk Lamp Shade in Sand. We are thrilled to hear that we were able to help you find a perfect match for your alabaster Marbro lamp. Our team strives to provide excellent service and communication, and we are happy to know that we met your expectations. We look forward to assisting you with any future purchases. Have a lovely day!

love my paper shade with gold trim!

love my paper shade with gold trim!

Hi there!

Thank you for sharing your positive experience with our Empire Paper Shade with Accent Trim. We're thrilled to hear that you love the gold trim on your shade. Thank you for choosing our product and for taking the time to leave a review. Have a great day!