A lot of companies do not offer the level of customization that Lux does- it was great having so many options of fabrics, sizes, trims, etc.
As our first time using this company, we felt as though there were some things in the process that could have made it a better experience. We picked a patterned fabric with a solid velvet trim for our client's foyer. After they were completed and we picked them up, the pattern didn't look quite right to us. Following up, the shape of the shade that we chose doesn't lend to the fabric pattern laying straight once sewn. Whether or not this is "obvious", as the experts, it could have been communicated with us that the fabric wouldn't be straight before going ahead and sewing- it's detail that makes a big difference for the price of these custom shades.
Also, a part of the process that seems vague is post ordering- there's not a lot of clear communication once the order is placed up to it being completed and shipped/picked up. There's a lot of follow up involved.