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Chicago White Sox Desk Lamp |
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Love how quickly it shipped, all sizes were correct and looks great
Excellent
I bought two of the Box Pleat Empire lampshades in silk snow for my living room - they are simply beautiful and add a touch of elegance to my space. I may buy another one for my bedroom as well. Could not be happier with the choice.
Hi there,
Thank you so much for taking the time to leave a review for our Box Pleat Silk Empire Lamp Shades. We are thrilled to hear that you are loving them in your living room and are considering purchasing another for your bedroom. Your satisfaction is our top priority and we are happy to have added a touch of elegance to your space. Thank you for choosing our product.
Absolutely beautiful, unique shades. Cannot recommend enough!
Thank you so much for your wonderful review! We are thrilled to hear that you love the Box Pleat Paper Chandelier Lamp Shades. We take pride in curating unique and beautiful products for our customers. Thank you for recommending us, it means a lot to us. Have a great day!
Was really disappointed when
I received the shades and they were two different shades of silk. The welting around the shade frame was completely different too.
So neither Shade matched the other one
I was disappointed and irritated at the fact I had to pay a $17 return fee for shades that did not match each other
Hi Bradley,
We’re very sorry for your experience and completely understand your frustration with receiving shades that did not match. This is not the standard we aim for, and we truly regret the inconvenience it caused. As shared in our correspondence, we issued a full refund for your order, including the original shipping, and also offered to send a properly matched replacement at no cost to ensure you received what you expected.
Regarding the $17 charge, this was for an optional carrier pickup service selected during the return process. While the return shipping label itself is covered, pickup from your location is an added convenience service provided by the carrier and is not included in the return coverage.
We appreciate your feedback and are actively working to improve consistency in our products. If there is anything further we can do for you, we’re always here to help.
Thank you,
Lux Lampshades
